Our Complaints Procedure

 

 

At AS Care, we do everything that we can to ensure that our customers and their families have a good experience.

If this has not been the case, then we are sorry and would really appreciate the opportunity to put things right; we take all complaints very seriously.

Importantly, we are eager to listen to you so that we can resolve the situation. Likewise, if you have an idea or suggestion on how we can improve our services, then please get in touch as we really welcome this.

HOW TO COMMUNICATE YOUR COMPLAINT TO US

Should you have reason to complain, you can send it to us in the form of writing; by letter, email, or fax, or verbally by telephone.

In the first instance, it is best to contact your local team directly. They will be the first people to attempt to resolve your complaint and who need to hear your feedback.

However, if you have already attempted this, or you would prefer to do so, please get in touch with the team at our Head Office.

HOW WE WILL HANDLE YOUR COMPLAINT

We have a complaints logging system to record your complaint and assign it to the most relevant member of the team to investigate.

You will receive either a phone call, email or a letter within 3 working days, after contacting us, with an offer of a home visit so that we can discuss your concern and work together to resolve the matter.

Thank you for caring enough to give us the chance to improve.

Get In Touch

Contact Details

For all general enquiries call 0113 242 8822 / 01274 046300
or email info@ascare.co.uk

Alternatively, you can fill in our contact form where we will get back to you asap.

9 + 8 =

Addresses

If you prefer, we would be happy to discuss your needs in person.

Leeds Address

AS Care Ltd
Sugar Mills,
Suite 36,
Oakhurst Ave,
Dewsbury Rd,
LS11 7HL

Bradford Address

AS Care Ltd
Albion Mills
Office 9,
Albion Road,
Bradford
BD10 9TQ

Just to let you know, we will not pass your information onto third parties, and only use the data submitted for the purposes of handling your request.
For further information about how we handle your data, please refer to our privacy policy.